You can track your order here

At JJourney, we want to be sure you receive your order as soon as possible. Since we're committed to speed, we start processing your order right away, which means we can't always make changes like address updates, colour swaps, or cancellations. But don't worry, if something doesn't quite fit, you can return it within 30 days.

Need anything else? Feel free to reach out to us at help@jjourney.shop or chat with us. We're here to help!

We apologise for any inconvenience caused. Please know that we're here to assist you every step of the way. To return the incorrect or damaged item, kindly visit our returns page by clicking here. If you have any questions or need further assistance, please don't hesitate to reach out to us at help@jjourney.shop. We're committed to ensuring your satisfaction and resolving any concerns you may have.

We offer standard and express shipping.

Yes, tracking information will be emailed to you.

See our refund policy here

You can start the return process by visiting our returns page here

We issue refunds to your original method of payment, as soon as we receive and approve your returned item. Once delivered, this process takes between 5-7 business days on our end.

Monday-Friday: 9am-5pm

email: help@jjourney.shop

Hours may vary depending on holidays and other factors